Senior Sales Representative
Location: Ballito, Kwa-Zulu Natal
Terms: Full Time
Salary: R 10 000 – R 20 000 CTC per month
About the Role
Selling products or services to businesses or organizations such as small businesses, nonprofit organizations, government agencies, or large corporations. Participating in training programs to maintain product knowledge and develop new skills. Developing and implementing marketing strategies for specific clients or industries. Negotiating pricing, terms, and conditions of sale with clients. Maintaining and updating an organized agenda detailing quotas, territory analyses, and results reports. Serving as a mentor to less experienced salesmen and assisting in trainings regarding effective delivery solutions. Achieving consistent sales over time, even in periods of change in consumer interest. Studying sales volume and industry trends to understand how to best penetrate the market and gain consumer interest. Overseeing operations that mainly revolve around engaging with clients to pursue sales targets. Devising strategies that would help colleagues to attain quotas and discover new opportunities and trends that would be of help in building a more substantial client base.
Key Responsibilities
Invoices and Job Cards
GP Targets
- To achieve store monthly targets
Stock Control
- To assist in stock control
Invoicing Accurate and Complete
- All customer information on invoice: Name, Cell NO and E-mail Address
- All vehicle detail on invoice: Type, Reg NO, Mileage
- Order numbers in place with accounts
- Customer charged accurate and honest
- All work charged and booked
- No deviation from GP % without manager approval
Lead Generation
- Ensure all previous days after hours enquiries are followed up between 8-9am
- Ensure Leads are continually followed up on Quick response time being the golden rule
- Ensure the Status of Lead is being updated on SF
- Ensure Leads don’t expire (4 days)
- Ensure all customers phone numbers are searched on SF to close the loop
Sales Order Correct and Booked
- Must have complete customer detail
- As much information as possible to ensure service
- Staple to invoice, file and signed complete
- Job card signed off by Salesman
Unallocated Job Card
- As much detail as possible why not booked
- Cancel sales order to be signed by manager
Types reserved for customers
- Follow procedure for reserving types no longer than 1 weeks
- To be followed up regularly
- Give to manager to cancel if not needed anymore
Sales/ Admin
Buy outs
- All buy outs booked – Always zero Stock
- No outstanding buy outs on system
- Only 1 Buy-out code to be used at a time
Credit notes
- No unnecessary credit notes
- Credit notes due to negligence – Penalty
RSC
- Must be booked on RSC Account – Not customer
- If Payment, must be receipt
Fleet
- Follow fleet procedure
- Book at fleet discount structure as per companies’ fleet pricing
- Attach proof of Authorization to invoice
- Authorization amount checked against invoice
- Centralized billing done correctly
Cash up
- Daily banking prompt and accurate
- No shortages/overages
Floats up to date
- At all times – float must be maintained
- Spot checks done by administrator
EFT’s
- EFT’S up to date, no Sunday debtors
- EFT proof of payment and invoice uploaded to share folder before vehicle
- Leave
Cheques/CGS done
- No cheques
Sundry debtors
- Minimize Sundry Debtors
- Sunday Debtors at month-end Salesman to sigh acknowledgement of Debtor
- 15th Cut-off
TEC
- Follow tech procedure
- All relevant documentation completed in full
- Tag on types for return to supplier
- Documentation to manager
Discipline/Procedures
Appearance
- Company’s dress code and neat at all times
Punctuality
- Be on time, zero tolerance
- Inform manager if come late or cannot attend work
Attendance
- To attend all stock takes if required
- Attend all meetings
- Attend all staff training
- Attend dealer functions as requested
Telephone
- Use telephone responsibly
- Answer telephone promptly and professionally
- Ensure all tele sales are being captured into lead generation process on SF
Lift flow
- Follow lift flow procedure
- Control and help movement of cards
- Cars outside shop locked, keys in cupboard
- Sleep over cars safe and attended to – keys locked in cupboard
Counter/Sales area
- Always salesperson on counter
- Counters must be neat at all times
- Ensure that work area is clean and neat at all times
Follow up on customers
- Check diary daily/Lead generation daily
- Contact customers and keep customers up to date
Dealers
- Keep in contact with dealers
- Do weekly dealer visits to allocated dealers
Loose wheels
- Tag and put in store, not loose on floor
- Must be sales order with reference to loose wheels
Rim repairs
- Ensure our stamped tracking number is reflected on INV
- Tag details on tyre and centre cap while repairing
Customer tyres
- Tag all tyres kept for customers in store
Management Assessment
Standard of customer service
- Always apply 6 steps to a Tyre sale
- Apply star qualities
- Attentive
- Resourceful
- Trustworthy
- Seamless
- Create positive defining moments continuously
- Acknowledge all customers, even if busy
- Answering telephone calls promptly and professionally
- Efficiency of lead response and feedback on lots leads
- Friendly/Helpful information and quotes over phone
- Organize work and flow on counter
- Must always be salesman on counter
- Do detailed needs analysis
- Provide correct advice and product
- Deal with unhappy/problematic customers
- Observe customers and job flow – work the car continuously
- Inspect car when finished
Relationships with other staff
- Apply best practices for seamless service
- Ensure and maintain good relationships with all staff
- Be a Team Player – Support co-workers
- Have knowledge of duties and responsibilities of fellow staff members
Attitude
- Be better
- Overall attitude towards company
- Attitude toward management and Authority
- Dedication towards promotions and marketing campaigns
Training
- Up to date with vehicle type size and new development in industry
- Type characteristic vs Benefits to customer
- Regular testing
- Self-improvement
Sell up
- Selling up, not just order taker
- Assisting other sales staff to sell up
