Systems Engineer
Location: Kramerville
Terms: Full Time
Salary: R 35 000 – R 40 000 CTC per month
About the Company
The company was founded in 2006 and began as a procurement business offering large corporations cost reduction and supply chain optimisation solutions.
The company has built/scaled new businesses and acquired new brands to create a more holistic ecosystem servicing our key clients and the broader market with various solutions in the distribution and technology space.
Today, the company has evolved into a diversified investment company operating primarily in distribution and technology-related services from a B2B perspective.
The company has a blue-chip shareholder base and operates in 32 countries globally.
About the Role
We are looking for a candidate who will be responsible for ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organisational functions. This is achieved by monitoring, maintaining, supporting, and optimising all networked software and associated operating systems.
Responsibilities
Strategy & Planning
- Collaborate with network staff to ensure smooth and reliable software and systems operation, fulfilling business objectives and processes.
- Work with executive team members, decision-makers, and stakeholders to define business requirements and systems goals and to identify and resolve business systems issues.
Acquisition & Deployment
- Design and deploy new applications and enhancements to existing applications, software, and operating systems.
- Research software and systems products to justify recommendations and to support purchasing efforts.
Operational Management
- Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Create and maintain documentation related to system configuration, mapping, processes, and service records.
- Ensure compatibility and interoperability of in-house computing systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues, including desktop/laptop hardware and software, mobile devices, printers/scanners/copiers, audiovisual equipment, hardware peripherals, and other desktop-related equipment.
- Communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce, and resolve customer-reported issues.
- Work independently to troubleshoot all support requests and follow escalation policies.
- Responsible for computer hardware builds and maintaining inventory for computers ready to deploy.
- Establish and maintain a positive professional relationship with users.
- Responsible for ensuring all company-stipulated software and tools are correctly installed and maintained with the correct versions and patches applied.
- Participates in after-hours on-call rotation.
- Provide training and mentoring for desktop support team members, including escalated support requests.
Qualifications and Requirements
Abilities and Skills
- Problem Solving ability
- Innovative
- Building Relationships
- Communicating Information
- Providing Leadership
- Adaptable to change
- Structuring and prioritising tasks
Competencies
- Understanding of general IT-related troubleshooting
- Knowledge of Windows-based systems and Point of Sale platforms
- End user support functions
- Knowledge of SLA management
- Understanding of IT security
- Ability to accurately perform basic to intermediate mathematical functions
- Ability to thrive in a fast-paced, rapidly changing environment
Experience/Knowledge
- Minimum Matric
- Minimum of 4 years general IT experience
- MCP (Microsoft Certified Professional) & A + Certification highly preferred
- Certification in technologies (A+, N+, MCSE).
- CompTIA N+ or IT Diploma or MCITP (Desktop Engineer)
- Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.
- Basic understanding of network services, e.g. email/internet / firewall / Proxy / VPN
- Above average knowledge of commonly used applications (MS Office suite of products, Internet Browsers)
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals).
- Basic knowledge of Fortinet Firewalls
- Basic knowledge of VMWare
- Basic knowledge of Veeam
